Las habilidades de comunicación y negociación del gestor facilitador

Marineide Oliveira-Aranha-Neto; Lucas Francisco Perez

Vol. 21 No. 1_96 (2017)
Ingeniería social e ingeniería en comunicación social

Varia

The communication and negotiation abilities of a facilitator manager

Published 2017-03-31

Marineide Oliveira-Aranha-Neto
Lucas Francisco Perez

Marineide Oliveira-Aranha-Neto
Universidade Presbiteriana Mackenzie

Lucas Francisco Perez
Universidade Presbiteriana Mackenzie

How to Cite

Oliveira-Aranha-Neto, M., & Perez, L. F. (2017). The communication and negotiation abilities of a facilitator manager. Razón Y Palabra, 21(1_96), 621–631. Retrieved from https://ryp.cheersportwildcats.com/index.php/ryp/article/view/807

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Abstract

This review aims to verify which skills the facilitator manager may have during the process of communication and negotiation, with integration of skills like oral communication, non-oral, strategic, effective, integrating in the negotiation process and also how the use of new technologies affect all that context.

Keywords

communication skill, negotiation skill, facilitator manager

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Author Biography

Marineide Oliveira-Aranha-Neto

Professora Titular nos cursos de Graduação e Pós-Graduação. Mestre em Administração, com pesquisa em Gestão Humana e Social nas Organizações. Possui graduação e Licenciatura em Psicologia e Pós-Graduação em Psicologia Organizacional e do Trabalho pela Universidade Presbiteriana Mackenzie.

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